Egads! What a time I had getting my dinner from Swiss Chalet!
I used to order on-line from them, but recently I've had trouble with the system accepting my requests. It either told me I was ordering too early, or, I'd spend ten minutes choosing what I wanted and how to pay only to be hi-jacked to a page that said: "File not found".
Today at 3pm, I asked Dobrila to call them and order over the phone, and to ask them to deliver my meal by 5pm. (I knew I would be alone until 5, when Grace would come.)
I thought everything would work out fine but at 5:10pm Swiss Chalet hadn't delivered yet. So Grace called them and they said, "Oh, we don't deliver to people with pre-paid credit cards. You'll have to pick it up." Angry, I said, "But I don't have a pre-paid credit card!" (Why wouldn't they have said that at 3pm?! Plus, I used the same credit card for years with no problem.) So they apologized and said, "OK, we'll send it right away and you can pay half-price."
Forty-five minutes later, still no fucking dinner. So we called again and this time I was really mad! I said, "I'm a woman with a disability and people come at certain times to help me eat. You've just ruined my meal. I want my dinner free!" So they agreed and apologized again.
That should have been the end of it, but five minutes later when the guy came to deliver the food, I had to argue with him to let me have it for free. After ten minutes of him calling different people at Swiss Chalet, he agreed I should have it for free.
It will be a very long, long, long time before I order from Swiss Chalet again!
Thursday, June 13, 2013
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